1. Privacy and your personal data

 

1.1 The Coterie Group is committed to protecting the privacy of our users and customers. This privacy policy (Privacy Policy) is intended to inform you how we gather, define and use your Information (as defined below).

​

1.2 It applies to Information collected by us, or provided by you, whether in one of our restaurants, via our Website (including the mobile-optimised version accessible from your handheld device), or through any other means (such as over the telephone). It is also intended to help you make informed decisions when using our Website and our products and services. Please take a moment to read and understand the policy.

​

1.3 All your personal Information shall be held and used in accordance with the Data Protection Act 1998 (the ‘Act’) and the General Data Protection Regulation (GDPR). If you wish to know what information we collect and hold about you, please write to us at: The Coterie Group, PO BOX XXXX, Dubai, United Arab Emirates.

​

1.4 The Coterie Group is the data controller of your Information for the purposes of the Act and is a company registered with the Dubai Department of Economy.

​

​

2. What information do we collect on our Website?

​

2.1 When you visit our Website (including the mobile-optimised version), you may provide us with personal information such as your name, address, email address, credit/debit card details, and mobile phone number (‘Information’). You may provide us with Information in a number of ways:

​

(a) by corresponding with us via email, in which case we may retain the content of your message together with your email address and our responses; and

(b) through Information provided when you use our mobile-optimised site, including location data, where you have given permission for this.

​

2.2 We may also collect information about your computer, including your IP address, operating system and browser type, as well as the geographical location of your computer for system administration. We may report aggregate information to our advertisers. This data is statistical in nature and does not identify you personally.

​

​

3. Cookies

​​

3.1 Like many commercial websites, our Website uses ‘cookies’ and web server logs to collect information on how it is used. A cookie is a small text file, often containing an anonymous unique identifier. When you visit a website, that site’s server asks your computer for permission to store this file on a part of your hard drive specifically allocated for cookies.

​

3.2 Information collected through cookies and server logs may include the date and time of visits, the pages viewed, time spent on the Website, and the websites visited immediately before and after ours.

​

3.3 Cookies, used in conjunction with server logs, help us calculate the total number of visitors to the Website and determine which parts are most popular. This helps us improve our Website and better serve our customers. Cookies do not allow us to collect personal Information, and we do not generally store any personal Information in them.

​

3.4 We use ‘session’ cookies to allow you to carry information across different pages and avoid re-entering details. They also help us compile statistics on Website usage and improve its structure.

​

3.5 We may also use ‘persistent’ cookies, which remain in your browser’s cookie file for a longer period. These help us recognise you as a unique visitor and tailor content to match your preferences.

​

3.6 You may refuse to accept cookies by adjusting your browser settings. However, doing so may limit your ability to access certain areas of the Website.

​

​

4. How do we use the Information you provide?

​​

4.1 We use your Information in the following ways:

​

(a) to ensure content from the Website is presented in the most effective way for your device;
(b) to notify you of changes to our services.

​

4.2 We may also pass your Information to carefully selected third-party organisations:

​

(a) where required to provide services through our site (e.g. restaurant bookings);
(b) if we buy or sell a business or assets, in which case Information may be shared with the seller or buyer;
(c) where we are legally obliged to do so, or to enforce our terms and conditions, or to protect the rights, property or safety of our customers or others. This may include sharing Information with other organisations for fraud prevention and credit risk reduction.

​

​

5. How can you access and correct your Information?
 

5.1 You may request access to the Information we hold about you by writing to:
The Coterie Group, PO BOX XXXX, Dubai, United Arab Emirates.

​

​

6. Your consent
 

6.1 By using our Website, you consent to our collection and use of your Information as outlined in this Privacy Policy. If we change our privacy practices, we will post the changes on this page or notify you in another appropriate way so you remain informed.

​

​

7. Where we store your personal data

7.1 Data collected from you may be transferred to and stored at a location outside the Middle Eastern Economic Area (MEEA). By using our services, you consent to this transfer and storage. We will take all reasonable steps to ensure your Information is handled securely and in accordance with this Privacy Policy.

​

​

8. Security

8.1 We maintain high security standards. However, transmission of data over the internet is not entirely secure. While we do our best to protect your Information, we cannot guarantee the security of any data transmitted to our Website. Any transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorised access.

​

​

9. Third-party websites
 

9.1 Please be aware that when you leave our Website via a link to another site, our Privacy and Cookies Policy no longer applies. Your activity on any other website, including those linked from ours, is subject to that site’s own privacy rules and policies.